Refund policy

How refunds and disputes work by product type. Last updated: April 16, 2026

At a glance

Gift card buy

Usually final after fulfilment; failed charges may be refunded.

Sell to platform

No payout if rejected; disputes via support + reference.

Votes & tickets

Often final; technical failures or cancellations may differ.

Airtime & wallet

Airtime to a number typically non-refundable; missing wallet credit investigated.

1. General

Refund eligibility depends on the product (gift card purchase, gift card sale payout, voting, event ticket, airtime, wallet top-up). This policy summarises typical cases; we may review orders individually. Nothing here limits rights you have under applicable law.

2. Gift card purchases

Once a digital gift card order is fulfilled or codes are delivered, refunds are generally not possible unless required by law or the issuer allows reversal. Failed or duplicate charges may be refunded after verification with our payment partner.

3. Gift card sales (sell to platform)

If your sale is rejected, you are not paid; no refund applies to a payout you never received. If approved, payout follows your chosen method (wallet or mobile money). Disputes should be raised via support with your sale reference and clear description.

4. Voting

Vote purchases are typically final once recorded. Technical failures on our side may be eligible for correction or refund — contact support with your payment reference and poll details.

5. Event tickets

Refunds depend on the event organiser’s terms and whether the event is cancelled or rescheduled. Contact support; we may coordinate with the organiser. Keep your order ID and ticket code handy.

6. Airtime & wallet

Successful airtime top-ups to a mobile number are usually non-refundable. Wallet top-ups that did not credit your balance may be investigated and corrected after we verify with the payment provider.

7. How to request help

Email support@iqcyon.com or use our contact form. Include:

  • Order ID, transaction reference, or sale ID
  • Short description of the issue
  • Screenshots if relevant (redact sensitive data)

We aim to respond within a few business days.

Need help with an order?

We’ll look into your case with the details you provide.

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