Privacy policy

Introduction

IQ qcyon (“we”, “us”) respects your privacy. This policy describes how we collect, use, store, and protect information when you use our website, mobile apps, and related services.

Information we collect

We may collect:

• Account details — name, email, phone when you register.
• Transactions — orders for gift cards, votes, tickets, airtime, wallet activity.
• Payments — metadata processed by payment partners; we do not store full card numbers on our servers.
• Device & usage — to improve security, performance, and fraud prevention.
• Content you submit — e.g. gift card sale images, support messages.

How we use information

We use data to provide and improve services, process payments, verify sell-back submissions, prevent fraud, comply with law, and communicate about orders and important updates (including email where you’ve agreed or where necessary for the service).

Sharing

We may share data with payment processors, cloud hosting, email delivery, and analytics providers bound by contract. We do not sell your personal information.

Cookies & similar technologies

We may use cookies and similar technologies on our website for session management, preferences, analytics, and security. You can control cookies through your browser settings; some features may not work if you disable them.

Retention & security

We retain data as needed for legal, accounting, fraud prevention, and operational purposes. We implement appropriate technical and organisational measures to protect your information; no method of transmission over the internet is 100% secure.

Your rights

Depending on your region (e.g. GDPR, local data laws), you may have rights to access, correct, delete, or restrict certain processing. Contact us via our Contact page with your request.

Children

Our services are not directed at children under the age required by applicable law. If you believe we have collected data from a child, please contact us so we can take appropriate steps.

International transfers

If you use our services from outside the country where our servers or partners operate, your information may be transferred and processed across borders. We use safeguards consistent with applicable law where required.

Changes

We may update this policy from time to time. We will post the updated date at the top of this page. Continued use after changes constitutes acceptance where permitted by law.